Answers to common questions.
Explore the most common questions about Next Thing Networks.
What regions do you currently serve?
We operate across the metro area covering Syokimau, Mlolongo, Athi River, Kitengela and surrounding regions.
How soon can installation be scheduled?
Standard installs are scheduled within 2 business days.
Can I migrate from another provider?
Yes. If we have coverage in your region we can assist with the migration process.
Do you monitor network health proactively?
Yes we monitor service health proactively to ensure 99.9% uptime.
Which payment methods are supported?
We accept Mpesa payments and cheque for business customers. If you want to pay by cheque contact support for more information.